Technology reshapes communities in ways leaders miss until it's costly. Most digital transformation fails communities. We've spent 25 years learning why—and how to do it differently.

The Medium is Eating Your Message: What Every Leader Must Understand About Digital Environmental Effects

When Marshall McLuhan famously declared "the medium is the message," he wasn't just being provocative – he was warning us about a blindspot that's become even more critical in our digital age. Today's leaders face a peculiar challenge: the very digital environments we

Ethical Tech Implementation in Cultural Spaces: A Framework for Community-Centered Decision Making

The pressure to digitally transform your cultural institution is constant. But between vendor promises and community needs lies a critical gap: ethical implementation that serves your mission. After working with many cultural institutions, I've discovered that successful technology projects share one key element – they start with community impact

From The Wise City to Wise City Life: Returning to What Matters

New website, new name.